Terms of Service

General terms of Service

Dē Italia is represented by M/s MVS E-Retail Private Limited (referred to as "the Company").
Invoicing is done at the beginning of each project stage or order schedule.
For product orders, a 70% down payment (half the product price) is required before design or production starts. This down payment is non-refundable once design is confirmed.
Clients are encouraged to review design details and specifications before payment. Changes after production starts may incur additional charges.
The remaining balance must be paid before delivery unless otherwise stated.
Late payments (14 days after the invoice date) may result in work suspension.
The Company retains ownership of delivered items until full payment is received.
Intellectual property rights are retained by the Company unless specified.
Price discrepancies may lead to additional invoicing or order cancellation.
Work schedule and design may change based on current circumstances.
External subcontractors' involvement is not our responsibility.
Overseas orders are subject to supplier availability; we may use alternate materials if needed.

Custom products (Build to Order)

Customized furniture follows agreed designs; changes may occur for technical reasons.
Material and design decisions aim to meet deadlines, budgets, or project complexity.
Minor aesthetic differences (up to 80%) are acceptable in custom pieces.
Materials specified in drawings and contracts are typically used; unusual materials must be requested before production.

Orders, Variation-in-Orders, and Changes

Payment confirms product orders; verbal/written acknowledgment is provided.
Additional items due to site conditions or client requests are treated as variation orders.
Variation orders require full payment before work begins; work may be suspended for up to 5 days.

Delay or Discontinuation of works/Cancellation of Items:

Termination or discontinuation of work retains the non-refundable deposit as payment for completed work.
Cancellation of product orders is not accepted; payments are forfeited.
Invoices for work, including design and fabrication, may apply if work is terminated.
Work may be deferred upon cancellation for new contractual arrangements.
Work may be terminated if a contract breach or unexpected event occurs.
The Company can cancel product orders at any time; the deposit may be refunded within two weeks, without interest or compensation.

Warranty of Items:

Dē Italia warranty doesn't cover upholstery, normal wear and tear, cushion flattening, sun-induced color fading, rough handling, corrosive materials, improper use/maintenance.

Delivery:

Delivery dates are estimates; no liability for delays.
Full payment required before scheduling delivery.
In-stock items must be received within 3 days; failure incurs warehouse charges.
Inspection upon delivery is encouraged; defects must be reported immediately.
Defect claims will not be accepted after acceptance.
Storage fee may apply as 0.5% of the invoice value if the client has delayed in receiving the order with-in 3 days post placing the order with us; prolonged storage may result in disposal.

Inspection and Acceptance of Products:

Returns:

Liability and Responsibility:

Personal Information:

Governing Law, Duties & Taxes:

Company Reputation Damages: