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Cancellation Policies
  • Can I cancel my order?

    • For stock orders, cancellations are accepted before shipment, but not once shipped.

    • For customized orders, cancellation is possible within 24 hours of order placement since manufacturing begins immediately after that.

    • Please note that we cannot accommodate doorstep cancellations due to narrow staircases or lifts.

    • Ensure your space's dimensions before ordering, as we don't use pulley and rope setups for delivery.

  • How can I initiate a cancellation request?

    • To cancel, please visit the 'Order Page' and follow the cancellation policy guidelines. Note that cancellations outside of the policy cannot be accommodated.

Refund Policies
  • How does the refund process work?

  • After canceling an order/item, the refund will be processed within 5-7 working days and will be credited back to the source account.

  • For store payments, the refund will be conducted through NEFT transfer and may also take up to 5-7 working days.

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