Cancellation Policies
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Can I cancel my order?
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For stock orders, cancellations are accepted before shipment, but not once shipped.
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For customized orders, cancellation is possible within 24 hours of order placement since manufacturing begins immediately after that.
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Please note that we cannot accommodate doorstep cancellations due to narrow staircases or lifts.
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Ensure your space's dimensions before ordering, as we don't use pulley and rope setups for delivery.
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How can I initiate a cancellation request?
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To cancel, please visit the 'Order Page' and follow the cancellation policy guidelines. Note that cancellations outside of the policy cannot be accommodated.
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Refund Policies
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How does the refund process work?
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After canceling an order/item, the refund will be processed within 5-7 working days and will be credited back to the source account.
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For store payments, the refund will be conducted through NEFT transfer and may also take up to 5-7 working days.